2nDro is one of the services provided by Inmed Bharat Health Care Private Limited (IBHL).

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Our pledge

At 2nDrO, our pledge to you isn’t just some dry words - it is a living promise that revolves around every patient-doctor interaction happening through our platform. Our pledge is derived from real feedback from patients and their families. The essence of our pledge can be summed up in three words - Patients Come First.

Your Wellbeing Comes First
  • We will do everything to help you.
  • We guarantee a minimum of 15-minute consultation with the expert doctor on our panel.
  • Our only intention is to help you avoid going to several doctors for a remedy.
    • We will do everything we can to gain your trust.
    • We will support you to the best of our ability.
    • We will do everything we can to understand your needs.
    • Going to various doctors to seek answers leads to increased costs for you. For example:
      1. Paying fees to several doctors.
      2. Travelling costs.
      3. Loss of your earnings or wages.
      4. Unnecessary or repeated investigations.
      5. Multiple prescriptions of the same or similar but costlier medications.
      6. Increased stress and anxiety

We understand that seeking a second opinion is a decision that’s not made lightly. We respect your concern about your health and well-being. And we promise you to give proper justice to all your concerns and questions.

 

  • On our platform, each patient has the right to get at least 15 minutes of one-to-one consultation.
     

  • Our comprehensive evaluation gives you confidence and clarity regarding your health in one go.
     

  • We understand that a patient is also a father, mother, professional or student. Our moral objective is to make sure that the patients remain confident and productive in all their life roles while seeking medical clarity.

 

Guaranteed Transparency and Accountability

 

2nDrO is not a platform to get false hopes. We remain transparent while providing a second medical diagnosis. Every diagnosis and recommendation is delivered after careful consideration and thorough analysis of medical reports.

 

We remain accountable for whatever we say to you. Every second of patient-doctor interaction remains documented. When we provide a second opinion that either suggests a different treatment plan or confirms the existing one, we thoroughly explain our point of view and let you know the “why” behind our observations.

 

We also believe that true patient empowerment comes from empathy, not just information. That’s why:

 

  • Provide clear, jargon-free explanations of medical findings

  • Share the reasoning behind each recommendation

  • Document all consultations with detailed reports

Grievance Redressal Mechanism

We have an accessible grievance redressal mechanism. In the unlikely event you are not happy with our services, you can send an email to complaints@2ndro.com within three days. We promise to:

 

  • Acknowledge the receipt of the complaint within three days of receiving it. (Excluding weekends and public holidays)
     

  • Launch an investigation and find out the root cause of your dissatisfaction.

     

  • Respond to you within 15 days of the acknowledgement. (Excluding weekends and public holidays).

  • We will strive to learn from your complaints and improve our services.

    "The good physician treats the disease; the great physician treats the patient who has the disease." - Sir William Osler, Father of Modern Medicine