2nDro is one of the services provided by Inmed Bharat Health Care Private Limited (IBHL).

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Refund Policy

At 2ndro.com, we strive to ensure customer satisfaction with every purchase. This Refund Policy outlines the conditions under which you may request a refund for purchases made on our website, 2ndro.com.

Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

  • The request for a refund must be made within 45 days of the purchase date.
  • The product must be in its original condition, unused, and in the original packaging.
  • Proof of purchase must be provided, such as an order number, receipt, or email confirmation.
Non-Refundable Items

The following items are non-refundable:

  • Digital downloads or software that has been downloaded or activated.
  • Gift cards or promotional items.
  • Products that have been used, damaged, or altered after delivery.
  • Items purchased on clearance or during special promotions (unless otherwise stated)
How to Request a Refund

To request a refund, please follow these steps:

  • Contact Us:Email our customer service team at contact@inmedbharat.com with your order number and the reason for the refund request.
  • Return Authorization:If your request is approved, you will receive a Return Authorization (RA) number and instructions on how to return the product.
  • Return the Item:Ship the item back to us in its original packaging. You are responsible for the cost of return shipping.
Processing Your Refund

Once we receive your returned item, we will inspect it to ensure it meets the conditions outlined in this policy. If approved, your refund will be processed, and a credit will be applied to your original method of payment within 45 days.

Late or Missing Refunds

If you haven’t received a refund within the specified timeframe, please check with your bank or credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at contact@inmedbharat.com.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at contact@inmedbharat.com with your order number and details about the product's condition.

Contact Information

If you have any questions or concerns about this Refund Policy, please contact us at: +91-8655910652