FAQs
The founder and CEO of IBHL is the son of a Freedom Fighter. The journey began with Dr Prajendra Choudhary’s education and training at JJ Hospital where he laid the foundation for the first-class service. For example, we delivered a 99.9% success rate in Bacterial Meningitis (0% with meningococcal meningitis), a 100% successful outcome of pituitary tumor post-surgical management, and 100% survival of patients admitted with Pemphigus Vulgaris. During his graduation, post-graduation in Medicine, and sub-specialization in Neurology, he had a zero tolerance for sub-standard care. Subsequently, he went to the UK for higher studies and was fortunate to be educated and trained at premier institutes such as Guy’s Hospital, Great Ormond Street, and King’s College Hospital, London. He worked as a Consultant at Queen’s Medical Centre and later started his own company with a small team of highly committed personnel. Over the last two decades, he has studied various aspects of healthcare that gave him a unique perspective on healthcare services in the UK, USA, Australia, and New Zealand. He toured almost the entire Vidarbha and interacted with local villagers, patients, NGOs, Vrudhashrams, and doctors to understand the current healthcare service within our country.
During his tour through Vidarbha, he observed that the patients have very little say in how the healthcare is delivered. IBHL believes in the well-known quote attributed to Mahatma Gandhiji. “A Customer is the most important visitor on our premises. He is not dependent on us; we are dependent on him. He is not an interruption of our work; he is the purpose of it. He is not an outsider to our business; he is a part of it. We are not doing him a favor by serving him; he is doing us a favor by allowing us to do so.” (https://www.mkgandhi.org/faq/q7.php) and also a Bombay Hospital motto (https://www.regioner.dk/media/3957/slides-jette-bay.pdf). Let us not forget; because of them doctors, nurses, and paramedics exist!
You need not choose the expert panel doctor recommended by us. We always recommend that even when you choose the doctor recommended by us, you must do your own research before proceeding with booking the appointment for 2nDr.O.
We strongly encourage you to read through the refund policy. One thing we certainly do not wish is to lose your trust. In the highly unlikely event when you are not happy with our refund policy, we will certainly look at is and revise the policy to suit the needs of our patients and their next of kins.
Please read our latest privacy policy published on our website.
No, we do not provide the information in any other languages except in English. We cannot provide information in other languages when requested.
Q. How do I get a second opinion for a medical condition?
Ans. The easiest way is to go to an online platform. Unlike most online telemedicine platforms, 2nDrO is dedicated to providing medical second opinions.
Register through our secure telemedicine platform, submit your medical documents, and schedule an appointment. We will then connect you with the best second-opinion doctor in India for your specific medical condition.
Q. When should a patient get a second opinion?
Ans. There are several situations when patients should demand a second medical opinion.
First, suppose the patient has been presented with a serious or life-threatening medical diagnosis. In that case, he or she must seek a second opinion that would either confirm the diagnosis or reveal more important medical information that could change the prognosis or plan of treatment.
Secondly, when recommended treatment is risky or invasive, a second opinion can help a patient weigh all the options and understand the risk-reward ratio of the treatment.
Or, when the current treatment doesn’t result in any improvement, the patient can seek a second medical opinion for alternative treatment plans.
Or, if a patient feels that his or her concerns aren’t being adequately addressed, then the patient has the right to seek a second opinion.
Also, if the patient is financially incapable of funding his or her current treatment plan, then he or she can seek a second opinion that might reveal an affordable but equally effective treatment plan.
Q. How do I write a letter to a doctor for a second opinion?
Ans. You don’t need to write a letter to your doctor for a second opinion. Most doctors welcome and encourage patients to seek a second opinion. Thanks to the changing medico-legal scenario, doctors are more than happy to refer you to another doctor for a second opinion.
You don’t even need a referral to seek a medical second opinion if you opt for 2nDrO. Our platform is dedicated to providing second opinions to patients without needing any referral.
Q. Will my doctor be upset if I get a second opinion?
Ans. No, if you are seeing a qualified and responsible doctor, he or she won’t be upset if you seek a medical second opinion. Most doctors welcome patients seeking a second opinion.
Nevertheless, if you are worried about upsetting your doctor, you can ask for a second opinion through the 2nDrO platform which is dedicated to providing medical second opinion. All the consultations are completely provided and your medical documents are handled with utmost care and military-grade security.
Q. Can I get a second opinion on my MRI scan?
Ans. Nearly 70% of body MRI interpretations have at least one discrepancy. After all, radiologists and doctors are humans. Therefore, you have the right to demand a second opinion on your MRI scan if you need more certainty and clarity.
Q. Can I consult with a second opinion doctor online in India?
Ans. Yes, you can consult with a doctor for a second opinion in India completely online using the 2nDrO platform. 2nDrO is a telemedicine and doctor’s consultation platform dedicated to providing second opinions without the need for any referral. Just register with your phone number, upload your medical documents and schedule a consultation.
Q. How to get a second opinion without a referral?
Ans. You can opt for a medical second opinion without a referral by registering yourself on the 2nDrO platform. 2nDrO is an online platform dedicated to providing medical second opinions. The doctors already know that you are there for a second look at your diagnosis and treatment plan. You don’t need any referral from your primary doctor.
We aim to provide the best service. When our service falls short of your expectations, we will investigate the matter. We will perform a root-cause analysis and respond to your complaint. Please refer to our complaint policy. We will learn lessons from such instances and bring changes in how we work and do things. Hopefully, we will not make same mistake twice.
Our consultant will be happy to provide follow-on consultation with you within the four weeks of the Second Opinion Consultation at the cost of Rs 2500. This is sometimes desirable if our consultant had requested any tests.
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Serve the community by improving the quality of life through better health. We have put protocols to protect our patients and staff while continuing to provide medically necessary care.